What if everybody did everything right?
Follow-ups on incidents are one of my fav topics and this is a very cool alternative perspective to bring to them.
In the wake of an incident, we want to answer the questions “What happened?” and, afterwards, “What should we do differently going forward?” Invariably, this leads to people…
surfingcomplexity.blog/2024/02/17/what-if-everybody-did-everything-right/